About Pedro
Pedro is a dental operations professional with more than five years in dental practices, from the chairside as an assistant to leading operations across multiple locations.
He oversees the work that keeps a practice running day to day: staff coordination, provider scheduling, accounts receivable and collections, production tracking, billing support, HR administration, purchasing and vendor relationships.
He is known for tightening workflows, improving the patient experience, and making operations more efficient while holding to a high standard of care.
Key strengths
- Leadership and team management
- Operational efficiency and process improvement
- Patient-centered service
- Multitasking and prioritization
- Vendor and budget management
- Clear communication in English and Spanish
Experience
From dental assistant in Cúcuta, Colombia, to clinical director of a four-location oral surgery group.
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October 2025 to present
Clinical Director
- Directs clinical operations across four practice locations, keeping workflows, staffing and performance consistent.
- Coordinates provider onboarding, clinical schedules and staff assignments.
- Monitors production, collections and operational reports to support management decisions.
- Manages budgets, purchasing and inventory for all locations.
- Develops and implements standardized protocols that improve compliance and efficiency.
- Supports staff training and practice-wide initiatives.
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October 2024 to September 2025
Office Manager, two locations
- Managed daily office operations, staff coordination and patient services.
- Oversaw accounts receivable, collections and billing support.
- Coordinated inventory, implant systems and vendor relationships.
- Monitored patient experience and improved scheduling workflows.
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August 2023 to September 2024
Dental Implant Coordinator and Surgical Assistant
- Coordinated patient workflows for full-arch implant procedures.
- Organized digital records, imaging and laboratory communication.
- Supported providers and improved treatment coordination.
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Earlier
Lead Dental Assistant, Lorton Town Dental
Lorton, VA
- Supported clinical operations, patient scheduling and treatment coordination.
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Earlier
Dental Assistant, Top Dental
Manassas, VA
- Assisted with restorative, orthodontic and surgical procedures.
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Where it started
Dental Assistant, Oral X
Cúcuta, Colombia
- Managed patient records, radiographs and scheduling.
What Pedro manages
The full operating side of a dental practice, grouped by the part of the business it serves.
Practice operations
Keeping every location running the same way.
- Dental practice and office management
- Multi-location operations
- Provider scheduling and schedule management
- Policies, procedures and SOP development
Revenue and finance
Making sure the work that is done gets paid for.
- Accounts receivable and collections oversight
- Production tracking and operational reporting
- Billing support and patient accounts
- Budget monitoring and expense management
People
Hiring, onboarding and leading clinical and front-office teams.
- Staff leadership and team coordination
- HR administration and staff onboarding
- Patient experience and service excellence
Supply and compliance
The right materials on hand and the practice inspection-ready.
- Purchasing, inventory and supply management
- Vendor and supplier relations
- HIPAA and OSHA compliance
Systems he works in
Practice management
- Denticon
- Dentrix
- Eaglesoft
- Open Dental
Dental technology
- 3Shape TRIOS
- Primescan
- Shining 3D
- Carestream
- Planmeca
- InstaRisa
- MicronMapper
- iCam
- SprintRay
Office
- Word
- Excel
- PowerPoint
- Outlook
Certifications and training
- 3D Facial Scanning TrainingInstaRisa
- Full-Arch Reconstruction ForumBioHorizons
- Dental 3D Printing TrainingSprintRay
- Full-Arch TrainingThe Closing Institute
- Dental Radiation Safety Certification
- OSHA Training
- HIPAA Training
- Adult CPR / BLS
Education
Mass Communication Degree
Universidad de Colombia, Cúcuta, Colombia
Languages
- EnglishFluent
- SpanishFluent